Class

EngagementState

EngagementState

Members

Boolean

# authenticated

true if the engaged visitor is authenticated using site authentication provider, otherwise false.
String

# status

object

# STATUSES

Properties:
Name Type Description
ENGAGED string Visitor is actively engaged with operator.
TRANSFERRING string Visitor is in the process of being transferred to another operator. Visitor is not actively engaged with an operator and thus cannot chat nor be cobrowsed with. Any user interface elements that require interaction with an operator should be disabled. This state currently occurs only when the visitor has been transferred to a queue, not to an operator.